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Healthcare International Research is committed to protecting your privacy. Any personal information provided will be used solely in accordance with this policy.

Privacy & Data Protection

Last updated: August 2026

Healthcare International Research Limited (“HIR”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Notice explains how we collect, use, store and protect personal information when you interact with Healthcare International Research, our websites, our brands, products and services, or communicate with us in a business or professional capacity.

Healthcare International Research Limited is the data controller responsible for the personal data covered by this notice.

1. Information We Collect

Depending on how you interact with us, we may collect and process information including:

  • Identity information, such as your name and job title.
  • Contact information, including your postal address, email address and telephone number.
  • Business information, including your organisation, role and professional contact details.
  • Transaction and commercial information relating to products, enquiries, purchases, orders or business relationships.
  • Marketing and communication preferences.
  • Technical information relating to your use of our websites, such as IP address, browser type, device information and website usage data.
  • Information you voluntarily provide through enquiries, surveys, competitions, events or other communications with us.

We only seek to collect personal information that is appropriate and relevant to the purpose for which it is required.

2. How We Use Personal Information

We may process personal information in order to:

  • Respond to enquiries and communicate with customers, suppliers, distributors, retailers and other business partners.
  • Process and fulfil orders and administer commercial relationships.
  • Provide information about Healthcare International Research, HEMPE, MotherSage and our products and services.
  • Manage, operate and improve our websites and their functionality.
  • Conduct appropriate business analysis, research and market research.
  • Manage supplier, distributor and professional relationships.
  • Maintain appropriate business, financial, tax and regulatory records.
  • Protect our organisation, websites, systems and intellectual property.
  • Prevent and detect fraud, misuse or security incidents.
  • Meet our legal, regulatory and compliance obligations.
  • Send relevant marketing communications where we have an appropriate lawful basis to do so.

3. Our Lawful Basis for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on one or more of the following:

Contract – where processing is necessary to enter into or perform a contract with you.

Legal obligation – where processing is necessary for us to comply with applicable laws, regulations or other legal requirements.

Legitimate interests – where processing is necessary for the legitimate operation, protection and development of our business, provided those interests do not override your rights and freedoms.

Consent – where you have given us specific permission to process your personal information for a particular purpose.

Where we rely on consent, you may withdraw that consent at any time.

4. Marketing Communications

We may communicate with customers, prospective customers and business contacts about Healthcare International Research, our brands, products, research, events, partnerships and other relevant developments where permitted by law.

Where consent is required, we will obtain it before sending marketing communications.

You may unsubscribe from electronic marketing communications at any time by using the unsubscribe facility contained within the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from contacting you where necessary in connection with an order, contract, business relationship, regulatory matter or other non-marketing purpose.

5. Sharing Personal Information

We do not sell personal information.

Where necessary for the operation of our business, we may share personal information with carefully selected third parties and service providers, including:

  • Website, e-commerce and hosting providers.
  • Payment processing and financial service providers.
  • Customer relationship management (CRM), marketing and communications platforms.
  • Analytics and website performance providers.
  • Logistics, warehousing and fulfilment providers.
  • Professional advisers, including legal, accounting and regulatory specialists.
  • Research, testing, manufacturing and regulatory partners.
  • Distributors and commercial partners where necessary to fulfil an order or manage a business relationship.
  • Companies within the Healthcare International Research group.
  • Government, regulatory, law-enforcement or other public authorities where disclosure is required by law.

Where third parties process personal information on our behalf, we require appropriate safeguards to protect that information and expect it to be processed only for the purposes for which it has been provided.

6. International Transfers

Healthcare International Research operates internationally and works with organisations and service providers in a number of countries.

As a result, personal information may in some circumstances be transferred to or processed in countries outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it receives an appropriate level of protection in accordance with applicable data protection legislation.

Where required, this may include relying upon recognised adequacy arrangements or implementing appropriate contractual or other safeguards for the protection of personal information.

7. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including satisfying applicable legal, regulatory, accounting, tax and reporting requirements.

Different categories of information may therefore be retained for different periods.

When determining an appropriate retention period, we consider the nature and sensitivity of the information, the purpose for which it is processed, applicable legal and regulatory requirements and whether the relevant purpose can reasonably be achieved by other means.

When personal information is no longer required, we will take appropriate steps to delete, anonymise or securely dispose of it.

8. Protecting Your Information

Healthcare International Research takes appropriate technical and organisational measures designed to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.

Access to personal information is limited to employees, contractors, professional advisers and service providers who have an appropriate business need to access it.

While no electronic system can be guaranteed to be completely secure, we regularly consider the measures appropriate to the nature of the personal information we process.

9. Your Data Protection Rights

Under UK data protection law, you may have a number of rights in relation to your personal information, depending upon the circumstances and the lawful basis on which the information is processed.

These may include:

  • The right of access – to request information about the personal data we hold about you and obtain a copy of it.
  • The right to rectification – to ask us to correct inaccurate or incomplete personal information.
  • The right to erasure – to ask us to delete personal information in certain circumstances.
  • The right to restrict processing – to ask us to restrict how we use your personal information in certain circumstances.
  • The right to object – to object to certain types of processing, including certain direct marketing activities.
  • The right to data portability – to request transfer of certain personal information in a structured, commonly used and machine-readable format where applicable.
  • The right to withdraw consent – where we rely upon consent, you may withdraw that consent at any time.

If you wish to exercise any of these rights, please contact us using the details provided below.

You will not normally be required to pay a fee to exercise your data protection rights.

10. Cookies and Similar Technologies

Our websites use cookies and similar technologies to provide essential website functionality and may also use them to understand how our websites are used, improve performance and support relevant marketing activities.

Some cookies are strictly necessary for our websites to operate and do not require consent.

Where required by law, optional cookies, including certain analytics, functionality and marketing technologies, will only be used after you have provided the appropriate consent.

When visiting our websites, you may be given the opportunity to:

  • Accept optional cookies.
  • Reject optional cookies.
  • Manage your cookie preferences.

You can change your cookie preferences where this functionality is made available through our website.

Further information about the cookies and similar technologies used on our websites may be provided through our cookie notice or cookie preference management system.

11. Third-Party Websites

Our websites may contain links to websites, services or platforms operated by third parties.

Healthcare International Research does not control those third parties and is not responsible for their privacy practices.

We recommend reviewing the privacy information provided by any third-party website or service before providing personal information to them.

12. Children

Our websites, products and services are not generally intended to collect personal information directly from children.

We do not knowingly seek to collect personal information from children where it would be inappropriate or unlawful to do so.

If we become aware that personal information relating to a child has been collected in circumstances where appropriate consent or another lawful basis is required but has not been obtained, we will take appropriate steps to address the matter.

13. Complaints

If you have concerns about how Healthcare International Research collects or uses your personal information, we encourage you to contact us first so that we have an opportunity to investigate and address your concerns.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the independent authority responsible for data protection in the United Kingdom.

14. Contact Us

For questions about this Privacy Notice, our use of personal information or to exercise your data protection rights, please contact:

Healthcare International Research Limited

Email: info@hir.global

Registered Office: Unit 18, Axis 31, Woolsbridge Industrial Park, Oakfield Road, Wimborne, Dorset, BH216FE

Company Number: 11883125

15. Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes to our business, technology, legal requirements or the way in which we process personal information.

Any updated version will be published on this website and the “Last updated” date at the top of this notice will be amended accordingly.